Shipping Information
& Store Policies


Welcome

Firstly thanks for showing enough interest in our work to be willing to read shipping policies! All the work here is created and cared for by us (Fabiana and Mark). Feel free to get in touch if you have any questions: shop@leburrow.com


Quality/Process

We do our best to produce, print and ship to the best quality we can. We use archival inks, papers and earth friendly techniques as much as possible. We quality check and package everything ourselves before we send it out.


Shipping Info

All orders leave the studio the next Monday or Thursday after purchase. See below for shipping times from when it leaves us:

Canada
2 - 9 days with Canada Post
CA$10.00 (Tracking Included)  
Tracking No. will be supplied within 72hrs after package is shipped
(Pick-up from Montreal Studio available)

United States
4 - 6 days with USPS First-Class Mail®
CA$10.00 (Tracking Included) 
Tracking No. included and will be supplied within 24hrs after package is shipped

International
- Our test shipments to Australia only took 8 business days.
- International orders may be subject to custom fees or duties and are to be paid by the customer.

Without Tracking
8 - 20 days with DHL
CA$12.00

With Tracking
8 - 17 days With USPS First-Class Package International Service®
CA$30.00 (Tracking Included)
Tracking No. will be supplied within 72hrs after package is shipped

Free International Shipping
We offer free shipping for orders over $150 CA, please use the codes below at the checkout. For international orders, free shipping is only available for the  "DHL INTL - NO TRACKING" shipping option.
- Canada Free Shipping Code: CANFREE
- USA Free Shipping Code: USFREE
- International Free Shipping Code: INTLFREE 


Payment

We use Paypal and accept most credit cards with Stripe.


Returns & Exchanges

We are happy to exchange any work that arrives damaged, if returned within 1 week of receiving.
We will re-send any package that does not arrive if shipped with a tracking number. 
Shipping Costs are non-refundable.
Please be aware that all screens display differently and printed colours may not look exactly the same.